Terms & Conditions

A reservation at Shahla Nafees Farmhouse is confirmed only upon receipt of the required advance payment and a formal confirmation message from our team. Verbal or informal agreements do not constitute a confirmed booking.

• All bookings must be made by an adult aged 21 years or older ("Primary Guest"), who accepts full responsibility for the booking on behalf of all guests in the party.
• The Primary Guest must provide a valid government-issued ID (Aadhaar, Passport, Driving Licence) and accurate contact details at the time of booking.
• We reserve the right to decline any booking at our sole discretion without providing a reason.
• Reservations are non-transferable and may not be resold or sub-let under any circumstances.

To ensure the property is well-prepared for your arrival, please adhere to our check-in and check-out schedule.

• Check-in: 1:00 PM onwards. Early check-in is subject to availability and may attract an additional charge.
• Check-out: 11:00 AM. Late check-out requests must be made at least 12 hours in advance and are subject to availability.
• Failure to check out by the agreed time without prior arrangement will result in an additional night charge.
• Guests must vacate all areas of the property including the pool, garden, and rooftop by the check-out time.

Shahla Nafees Farmhouse is a private residential property. Guests are expected to behave in a responsible, respectful, and lawful manner at all times.

• Maximum Occupancy: The number of guests may not exceed the agreed capacity specified at the time of booking. Unauthorized additional guests will result in immediate termination of stay without refund.
• Quiet Hours: Please observe quiet hours between 11:00 PM and 7:00 AM out of respect for neighbouring properties and local regulations.
• Smoking: Smoking is strictly prohibited inside all enclosed spaces including bedrooms, the hall, and kitchen. Designated outdoor areas may be used for smoking, with proper disposal of cigarette butts.
• Alcohol: Consumption of alcohol is permitted responsibly on the property. Any disruptive behaviour arising from intoxication will result in the immediate termination of stay.
• Pets: Pets are not permitted on the property unless explicitly agreed in writing before booking confirmation.
• Illegal Activities: Any illegal activity including but not limited to drug use, gambling, or any conduct violating Indian law is strictly prohibited and will be reported to the relevant authorities.
• Pool Safety: Children must be supervised by an adult at all times near the pool. Swimming after 10:00 PM is at the guest's own risk.

We understand plans can change. Our cancellation policy is as follows:

• Cancellation 7+ days before check-in: 80% refund of the advance amount paid.
• Cancellation 3–6 days before check-in: 50% refund of the advance amount paid.
• Cancellation within 48 hours of check-in: No refund. The full advance payment is forfeited.
• No-show: No refund. The booking amount is forfeited in full.
• Cancellations must be communicated in writing (WhatsApp or email) by the Primary Guest. Verbal cancellations will not be accepted.
• Refunds, where applicable, will be processed within 5–7 working days to the original payment method.

All prices quoted are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

• An advance payment (typically 50% of the total booking amount) is required to confirm your reservation.
• The remaining balance is due no later than 24 hours before check-in or upon arrival, as agreed.
• Pricing may vary during peak seasons, long weekends, and festive periods. The rate confirmed at the time of booking is binding.
• Any additional services, add-ons, or extensions agreed during the stay will be billed at the prevailing rate and are payable before checkout.
• We accept UPI, bank transfer, and cash. Credit/debit card payments may be subject to a processing fee.

A refundable security deposit may be collected at check-in to cover potential damages, loss, or excessive cleaning beyond normal wear and tear.

• The security deposit will be refunded within 48 hours of checkout, subject to a full inspection of the property.
• Guests are fully liable for any damage caused to the property, furniture, fixtures, appliances, or inventory during their stay.
• The cost of replacement or repair will be deducted from the security deposit. Any amount exceeding the deposit will be billed separately.
• Guests must report any pre-existing damage upon check-in. Failure to do so may result in the guest being held responsible.

All guests are welcome to enjoy our amenities — including the pool, rooftop, garden, kitchen, and entertainment areas — with care and responsibility.

• The pool must be used in a safe and responsible manner. Running, diving, and rough play are prohibited.
• Glass items are not permitted in or around the pool area. Please use the plastic/acrylic ware provided.
• Kitchen facilities are available for light use. Guests are responsible for keeping the kitchen clean and reporting any appliance issues immediately.
• Guests may not rearrange furniture or alter the property setup without prior permission from management.
• BBQ/bonfire arrangements are available on request and subject to prior approval only. Unsanctioned fires are strictly prohibited.

Shahla Nafees Farmhouse and its management shall not be held liable for any personal injury, loss, theft, or damage to personal belongings occurring on the premises.

• Guests use all amenities, including the pool and rooftop, entirely at their own risk.
• We strongly recommend guests obtain personal travel or accident insurance for their stay.
• Management is not responsible for any interruption to services caused by circumstances beyond our control (power outages, water supply issues, natural events, etc.). We will make every reasonable effort to resolve such issues promptly.
• By staying at the property, guests agree to indemnify and hold harmless the management, owners, and staff from any claims arising from their stay.

Guests are warmly encouraged to photograph their stay for personal use and to share their experiences on social media. We only ask that you:

• Tag us on social media and share your beautiful moments from the farmhouse.
• Do not photograph or film other guests without their explicit consent.
• Commercial photography or videography shoots require prior written permission and may be subject to an additional location fee.
• By sharing photos of our property publicly, you grant Shahla Nafees Farmhouse a non-exclusive licence to repost your content (with credit) for promotional purposes.

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with your stay shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh.

We reserve the right to amend these terms at any time. Updated terms will be published on our website and will apply to all bookings made after the date of publication.