Privacy Policy

We collect information necessary to process your reservation, provide our services, and maintain a safe and welcoming environment. The types of information we may collect include:

We do not collect sensitive data such as biometrics, financial account details, or health information, unless voluntarily provided by you.

We use the information we collect for the following purposes:

• Booking Management: To process and confirm your reservation, communicate check-in details, and manage your stay.
• Guest Safety & Compliance: To verify guest identity as required by local regulations for hospitality establishments.
• Communication: To respond to your enquiries, send booking confirmations, reminders, and important updates regarding your stay.
• Service Improvement: To understand how guests interact with our property and website so we can improve the experience.
• Marketing (with consent): To send you seasonal offers, festive promotions, or news about the farmhouse if you have opted in. You can unsubscribe at any time.
• Legal Obligations: To comply with applicable laws and regulations, including tax, hospitality, and law enforcement requirements.

We do not sell, rent, or trade your personal information to any third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist with payment processing, website analytics, or communication tools. These parties are bound by strict confidentiality obligations.
• Legal Authorities: Where required by law or in response to lawful requests from government or law enforcement agencies.
• Safety: In situations where we believe disclosure is necessary to protect the safety of guests, staff, or the property.
• Business Transfers: In the event of a sale or transfer of the business, guest data may be transferred as part of that transaction, subject to the same privacy protections.

Any third parties we engage are required to handle your information in a manner consistent with this Privacy Policy.

Your personal data is stored securely using industry-standard measures. We retain guest records for a period necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations.

• Booking and identity records are retained for a minimum of 3 years for compliance and dispute resolution purposes.
• Marketing data is retained until you withdraw your consent or request deletion.
• Technical/website data is retained for up to 12 months.

While we take appropriate measures to protect your information, please note that no method of transmission over the internet is 100% secure. We encourage you to contact us through secure channels for sensitive communications.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. Types of cookies we use:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymised.
• Marketing Cookies: Used to display relevant promotions. These are only set with your consent.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

You have the following rights regarding your personal data. To exercise any of these rights, please contact us using the details at the bottom of this page.

We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

Our website may contain links to third-party websites (such as Google Maps, Instagram, or booking platforms). These sites have their own privacy policies, and we have no control over or responsibility for their content or practices.

We encourage you to review the privacy policy of any third-party site you visit through a link on our website.

Our website and booking services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian believes their child has provided us with personal data, please contact us immediately and we will promptly delete such information.

Bookings made on behalf of a group including children must be made by an adult who takes full responsibility for the group's data and conduct.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we do, we will update the "Last Updated" date at the top of this page.

For material changes, we will make reasonable efforts to notify affected guests via email or prominent notice on our website. Continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

• Property: Shahla Nafees Farmhouse, Lucknow, Uttar Pradesh, India
• WhatsApp / Phone: Available via the contact form on our website
• Email: Available via the contact form on our website
• Response Time: We aim to respond within 2 business days